Any items received that are not post marked within 14 day of RA# receipt, will not be eligible for an exchange or store credit and will be returned to sender. Once you have received an RA# you have 14 days to return your item to THE M|N|ML HQ. We aim to reply to all emails with in 24hrs.Īny items sent back to THE M|N|ML HQ with our an RA# will not be accepted. If your preferred size is sold out you may exchange for a different style in your preferred size, alternatively we will provide you with a store credit equal to the original purchased amount. If you require a different size we will happily exchange your item for a preferred size. We do not offer exchanges or credits for change of mind.
#MNML RETURN POLICY FULL#
We offer exchanges or store credits for full priced or discounted items, unless otherwise stated. We don’t guarantee that we will receive your returned item and cannot take responsibility for any lost packages. When returning your item/s you should consider using a trackable shipping service or purchasing shipping insurance. You will then be notified of your approval or rejection of a refund.Īll items sold on sale are not eligible for a refund. Once we have received your item a member of our customer service team will process it through our return authorisation procedure.
Any items received that are not post marked within 14 day of RA# receipt, will not be eligible for a refund and will be returned to sender. We aim to reply to all emails within 24hrs.Īny items sent back to THE M|N|ML HQ without an RA# will not be accepted. Once your return request is received and approved a member of our customer service team will be in touch with an Return Authorisation Number (RA#) and further instruction on where to send your return. Using our contact page or by emailing please state your invoice number and reason for return. Please lodge your return request within 7 days of receiving your purchase. We do not offer refunds for change of mind. We only offer refunds for manufacturing faults on full priced items. If you find any issues that warrant a return or you need to exchange for another size, please be sure to contact us as soon as possible and within 7 days of receiving your purchase. Please be sure to inspect and try on your garment as soon as possible after receiving your order. To be eligible for an exchange or store credit your item/s must be in original condition with tags attached, unworn/unused and unwashed.
Please read the policy below thoroughly but if you have any further queries or need help (or you just want to chat) please don’t hesitate to contact us at POLICY Which is where our returns policy comes in. While we do our best to make sure our styles and sizes are true reflections of the real life item, we understand that some things may not be 100% all the time. At THE M|N|ML we understand that shopping online can be a little daunting.
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